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Mulit-Vendor/Technology Support
When technical challenges arise, we take immediate ownership of the issue and, when needed, work with your other vendors to find the right solution quickly. We strive to ensure worry-free resolution and data protection for a range of Wireless systems/devices, Network devices, IP and mobile telephony devices, applications, operating systems, etc.
Co-operative Service Agreements with Complementary Vendors
Geode maintains co-operative service agreements (CSAs) with a growing list of complementary technology vendors. These agreements formally join the technical support teams of our companies allowing Geode to uniquely deliver first and second line support services which allows our partners to experience a united and global response when customers are experiencing technical issues. CSA’s provide Geode Networks Technical Support team direct access to our partners' third level and development support, allowing us to draw on these resources while serving as the focal point for solving customer issues. We are a trusted partner for the vendor and treated as their support extension, we like to think we are one of the family.
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